Use this page as the customer-service hub for the live store. Replace the placeholder details with a monitored support channel before launch.
Customer support
Email: support@yourstore.com
Suggested response time: within 1–2 business days
Hours: Monday–Friday, 9:00 AM–5:00 PM local business time
For order questions
Ask customers to include the order number, the email used at checkout, and a brief description of the request so your support team can locate the order quickly.
For damaged or incorrect items
Request the order number and, where appropriate, clear photos of the product and shipping packaging. Do not ask customers to send sensitive payment card information by email.
Privacy requests
Direct access, correction, deletion, and other privacy requests to the dedicated privacy contact listed in the Privacy Policy.
Business information
Add the legal entity name, registered mailing address, company number or tax information where required, and any other disclosures mandated in the markets where the store operates.