Returns & Refunds

This template uses a 30-day return window. Before launch, update the conditions below to match your actual logistics, applicable consumer law, and any product-specific hygiene or safety restrictions.

Return window

Sample policy: eligible items may be requested for return within 30 days of confirmed delivery. Items should be returned in reasonable condition with the included accessories and original packaging where practical.

Starting a return

Customers should contact support before sending a parcel back. A live business should provide the correct return address or label instructions after the request is reviewed.

Non-returnable items

List any lawful exceptions that apply to your catalog. Do not add restrictions that conflict with mandatory cooling-off or consumer rights in the regions where you sell.

Refund timing

After an approved return is received and inspected, refunds should be sent to the original payment method. Banks and card issuers may require additional time to post the credit.

Damaged or incorrect orders

Customers should contact support promptly with the order number and clear photos where appropriate. Your live policy should explain whether you replace, refund, or otherwise remedy verified fulfillment errors.

Exchanges

If exchanges are supported, describe inventory limitations and whether replacement items ship before or after the original item is received.