This shipping policy is a ready-to-customize template. Replace the timeframes, carriers, destinations, and business details below with the terms you actually offer.
Order processing
Sample operating standard: orders are prepared within 1–2 business days, excluding weekends and public holidays. Customers should receive a confirmation email after an order is accepted and a shipping confirmation when tracking becomes available.
Standard shipping
This template currently displays free standard shipping with an estimated transit window of 5–8 business days for U.S. orders. Change that estimate if your real carrier performance differs.
Tracking
When available, tracking should be provided by email after the parcel is handed to the carrier. Tracking can take time to show the first carrier scan.
Address changes
Ask customers to contact support as soon as possible after ordering. Once a parcel is fulfilled or transferred to a carrier, an address change may no longer be possible.
International orders
If you ship internationally, clearly state the countries served, typical transit times, duties, taxes, customs handling, and whether charges are prepaid or the customer’s responsibility.
Lost, delayed, or damaged parcels
Describe your actual process for carrier claims, replacement eligibility, delivery scans, and damaged shipments. Do not promise outcomes your fulfillment operation cannot support.
Email: support@yourstore.com
Include the order number and the email used at checkout.